Contact Us - EREA Victorian Schools Ltd

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Parade College | Bundoora

Parade College | Bundoora

Parade College | Preston

St Bernard's College | Essendon

St Bernard's College | Essendon

St Bernard's College | Essendon

St Joseph's Flexible Learning Centre | North Melbourne

St Joseph's Flexible Learning Centre | Ballarat

St Joseph's Flexible Learning Centre | Geelong

St Patrick's College | Ballarat

St Patrick's College | Ballarat

St Patrick's College | Ballarat

St Joseph's College | Geelong

St Joseph's College | Geelong

St Joseph's College | Geelong

St Mary's College | East St Kilda

St Mary's College | East St Kilda

St Mary's College | East St Kilda

For any enquiries, please reach out by completing the form below, and we'll get back to you promptly. Alternatively, you can contact your preferred campus directly for more information.

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About my relationship with EREA VSL

I am: *

Other relationship *

EREA Education Setting *

Provide additional information *

Campus *

Type of Query *

First Name *

Last name *

Email *

Phone

Message *

Complaint details

Complaints of a school-based nature are best received and managed at the local school level. The parties involved should act in good faith and work together with respect and openness to achieve an outcome.

You can access a copy of the EREA VSL Complaints Policy and Procedures on the EREA VSL website.

Have you addressed your query with the school? *

Yes
No

To whom did you speak at the school?

Other person

What is your complaint about?

To assist with complaint resolution, it is beneficial for you to provide a description of the issue. Please include dates, times, places, what did or did not occur and other people you believe might have further information or evidence to support your complaint. Also include any steps you may have taken in relation to the matter to date

Who does your complaint involve?

Please provide name(s), workplace and any other details you may have

What outcome are you seeking?

Please tell us how you would like your complaint resolved

Disclosing information to others

EREA VSL treats all complaints confidentially. However, in order to respond to a complaint, we may need to share information with colleagues at EREA VSL, the school, government departments, or authorities to meet our legal obligations.

The information could be your descriptions of what happened or it could be information about you. For example, your name, the student’s name, your contact details, and details regarding the school.

About me

Do you wish to remain anonymous? *

Yes
No

Thank you, you have indicated that you wish remain anonymous. In some situations, complaints may not be able to be fully addressed if they are made anonymously or without sufficient detail provided to enable a fair investigation or resolution of the matter.

Where an anonymous complaint is made it is not possible for EREA VSL to make further contact with you to obtain further information or to advise that the complaint has been addressed.

The information could be your descriptions of what happened or it could be information about you. For example, your name, the student’s name, your contact details, and details regarding the school.

Thank you, you have indicated that you do not wish to remain anonymous. Your contact details may be used by an EREA VSL staff member to make contact with you. Please provide the following information.

First Name *

Last Name *

Email *

Phone *

Postcode *

My preferred contact method *

Email
Phone

Do you need assistance to contact us *

Yes
No

Type of assistance

Other required assistance:

Evidence or documentation

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

Enquiry additional Name

Privacy and Consent Statement *

I am aware that the EREA VSL Privacy Policy outlines how personal information may be collected, used and disclosed. I can access a copy of the EREA VSL Privacy Policy on the EREA VSL website.

Confidentiality Acknowledgment *

I understand and agree that all parties to a complaint must ensure that during the Complaints Handling Procedure they treat the content of the Complaint and the process as confidential save that all parties are entitled to seek legal advice, to have a support person and to discuss all matters freely with these people.

Please retain the automated case number generated on submitting the ‘Contact Us’ as a reference should you need to make further contact with EREA VSL regarding this

Home
Schools
Policies
Child Safety
Careers
Contact us

Home
Schools
Policies
Child Safety
Careers
Contact us

Home
Schools
Policies
Child Safety
Careers
Contact us

Home
Schools
Policies
Child Safety
Careers
Contact us

We acknowledge the traditional custodians of the lands on which we work, gather and play. We pay our respects to their elders, past, present and emerging. EREA Victorian Schools Ltd is a safe, diverse and inclusive learning community.

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